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Get answered common questions
Silverella's is a premier jewelry store specializing in high-quality, handcrafted jewelry made from materials such as sterling silver, gold, and gemstones.
Yes, we love creating personalized and unique jewelry tailored to your preferences. Custom orders require a 50% upfront payment and are delivered within 2–4 weeks.
Our jewelry is made with premium materials such as sterling silver, gold, natural gemstones, and quartz. Each piece is crafted with care to ensure durability and beauty.
Store your jewelry in a dry, airtight bag to prevent oxidation. Clean it with a soft cloth or mild soap and water, and avoid exposure to harsh chemicals, perfumes, and creams.
Yes, we offer engraving services for select jewelry items. Contact us for details on how to personalize your jewelry.
Returns are accepted only for items with manufacturing defects. Items must be unused, in their original packaging, and reported within 24 hours of receipt.
Yes, we accept bulk orders for special occasions such as weddings and corporate events. Contact us for pricing and customization options.
We are committed to ethical sourcing practices, ensuring all materials are responsibly obtained and environmentally friendly.
Payments are securely processed through LogaPay, which encrypts and protects your credit/debit card information in compliance with PCI DSS standards. Users who register can save their payment details for future use.
Yes, we ship to all U.S. states, including Puerto Rico, Alaska, and Hawaii. Free shipping is available on orders over $99.
